FAQ's

Q: What is your return policy?

We are happy to offer a hassle-free return policy.We request that you fill out the RMA Form with the reason you are returning the product. We will provide you an RMA number that should be included with your return shipment.

Q: What are your shipping and handling rates?

Shipping and Handling rate will vary by product. On most orders over $100, Radco currently offers free ground shipping. If you wish to place an order, and you are outside of the continental U.S., please call us for a freight quote.

Q: How will my order be shipped?

We offer ground shipping for US orders only. The majority of our orders will ship via UPS or Speedee Delivery depending on your location. Smaller items may ship via USPS.

Q: How long does it take for the products to arrive?

Most items in stock will ship within 1-2 business days. Please allow 7-10 business days for your shipment to arrive. Some special order items may take up to 2-3 weeks to be shipped.

Q: How do I pay for my order?

We currently accept Visa, MasterCard, American Express, Discover and PayPal as forms of payment online.

Q: How do I order?

You can place your order online at any time using our secure shopping cart, or by placing an order over the phone by calling 866-217-7208 during regular business hours. Business hours are Monday through Friday 8am to 5pm CST.

Q: How do I check the status of my order?

Log in to your Radco Account, your order status will appear in the order history of your account.

Q: Do you sell replacement parts for vehicles?

We do not sell factory replacement parts for vehicles, but have a variety of after market products that can replace bumpers, tailgates, headlights, taillights and numerous other items.

Q: Do you offer installation?

We are happy to install any parts ordered through us, please call for an appointment at one of our 8 retail locations, which are located in Minnesota, North Dakota and South Dakota. If you are not close to a retail location, feel free to call us with any installation questions.

Q: Do you have a location near me?

Our retail stores our located in the Upper Midwest. In Minnesota we have locations in Baxter, Blaine, Burnsville, St. Cloud, Oakdale, and Duluth. We also have locations in Fargo, North Dakota and Sioux Falls, South Dakota.

Q: Do you have a catalog?

Yes, you can view our catalog online, or request to have a copy mailed to you.

Q: Do I have to pay for return shipping?

Radco does cover the return shipping if the item is defective or if it was our error that you received the incorrect part or the part does not fit. If you do not like the part, or it was ordered incorrectly, you will be responsible for the return freight.

Q: Can I use my gift card online?

We currently do not accept gift cards as a form of payment online. Please call to place your order by phone as we are able to accept gift cards manually.

Shipping & Returns

Q: When will my order ship?

Orders received by 2PM local time typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. For UPS shipments you can track the progress of the order using their order tracking number available on your order. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Q: What shipping options are available?

Radco Truck Accessories offers our customers the option of selecting 2 day ground, next day, or air through either the United States Postal Service USPS) or United Parcel Service (UPS) for shipments in the continental U.S.

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 888-637-9638 to discuss the reason for the return and make the necessary arrangements. The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: Do you ship outside the continental U.S.?

We do ship outside of the continental U.S. Popular destinations include Canada, Alaska, Hawaii, and Puerto Rico. Other international locations as well as these may require special circumstances or additional freight charges. For any inquiries feel free to email or call us at anytime.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Radco Truck Accessories to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Radco Truck Accessories brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Radco Truck Accessories, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Radco Truck Accessories offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Radco Truck Accessories takes great pride in having you as a customer and we will ensure your privacy as a customer. Radco Truck Accessories does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Radco Truck Accessories seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Radco Truck Accessories reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Radco Truck Accessories, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to orderdesk@radco.com.

We are confident that your visit to Radco Truck Accessories is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888-637-9638.