FAQ's

  1. What is your return policy?
  2. What are your shipping and handling rates?
  3. How will my order be shipped?
  4. How long does it take for the products to arrive?
  5. How do I pay for my order?
  6. How do I order?
  7. How do I check the status of my order?
  8. Do you sell replacement parts for vehicles?
  9. Do you offer installation?
  10. Do you have a location near me?
  11. Do you have a catalog?
  12. Do I have to pay for return shipping?
  13. Can I use my gift card online?

Q: What is your return policy?

We are happy to offer a hassle-free return policy.We request that you fill out the RMA Form with the reason you are returning the product. We will provide you an RMA number that should be included with your return shipment.

Q: What are your shipping and handling rates?

Shipping and Handling rate will vary by product. On most orders over $100, Radco currently offers free ground shipping. If you wish to place an order, and you are outside of the continental U.S., please call us for a freight quote.

Q: How will my order be shipped?

We offer ground shipping for US orders only. The majority of our orders will ship via UPS or Speedee Delivery depending on your location. Smaller items may ship via USPS.

Q: How long does it take for the products to arrive?

Most items in stock will ship within 1-2 business days. Please allow 7-10 business days for your shipment to arrive. Some special order items may take up to 2-3 weeks to be shipped.

Q: How do I pay for my order?

We currently accept Visa, MasterCard, American Express, Discover and PayPal as forms of payment online.

Q: How do I order?

You can place your order online at any time using our secure shopping cart, or by placing an order over the phone by calling 866-217-7208 during regular business hours. Business hours are Monday through Friday 8am to 5pm CST.

Q: How do I check the status of my order?

Log in to your Radco Account, your order status will appear in the order history of your account.

Q: Do you sell replacement parts for vehicles?

We do not sell factory replacement parts for vehicles, but have a variety of after market products that can replace bumpers, tailgates, headlights, taillights and numerous other items.

Q: Do you offer installation?

We are happy to install any parts ordered through us, please call for an appointment at one of our 8 retail locations, which are located in Minnesota, North Dakota and South Dakota. If you are not close to a retail location, feel free to call us with any installation questions.

Q: Do you have a location near me?

Our retail stores our located in the Upper Midwest. In Minnesota we have locations in Baxter, Blaine, Burnsville, St. Cloud, Oakdale, and Duluth. We also have locations in Fargo, North Dakota and Sioux Falls, South Dakota.

Q: Do you have a catalog?

Yes, you can view our catalog online, or request to have a copy mailed to you.

Q: Do I have to pay for return shipping?

Radco does cover the return shipping if the item is defective or if it was our error that you received the incorrect part or the part does not fit. If you do not like the part, or it was ordered incorrectly, you will be responsible for the return freight.

Q: Can I use my gift card online?

We currently do not accept gift cards as a form of payment online. Please call to place your order by phone as we are able to accept gift cards manually.